🔙 Refund Policy
Effective Date:Â 20/05/2025
Our Refund Policy ensures clarity on when and how refunds are processed for eligible cancellations made on www.sreedhatri.com.
1. Refund Eligibility
Refunds are only applicable after an approved cancellation under our Return Policy.
"Refund eligibility depends on the destination of each trip."
2. Refund Amount
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Full refund for cancellations made 15+ days prior to check-in (minus processing charges).
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50% refund for cancellations made between 7 to 14 days.
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No refund for cancellations within 7 days or in case of a no-show.
3. Refund Process
Once your cancellation is approved:
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Refunds are initiated within 7–10 working days.
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Amount is returned to the original payment method.
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For payments made via bank transfer or UPI, customers must provide valid bank details.
4. Refund for Failed Services
In cases where we fail to deliver promised services (e.g., overbooking, facility closure), you may be eligible for a full or partial refund, depending on the circumstances. Proof or documentation may be required.
5. Non-Refundable Cases
Refunds will not be processed in the following situations:
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Services already availed (e.g., checked-in stay)
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Late cancellations or no-shows
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Force majeure events (natural calamities, lockdowns, strikes, etc.)
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Refund request made beyond 3 days of checkout date
6. Mode of Refund
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Credit/Debit Card – Original card account
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UPI – Original UPI ID
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Net Banking – Original bank account
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Bank Transfer – Customer must share valid account details
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No cash refunds
7. Contact for Refunds
For all refund-related concerns, reach us at:
Email: hello@sreedhatri.com
Phone: 9030875544
Address: Road No-11, Villa No-2, Bhavanas GLC Cribs, Bachupalli, Hyderabad, Telengana, India, 500090
Support Hours: 24 Hours
8. Legal Note
This policy is in accordance with:
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Consumer Protection Act, 2019
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E-Commerce Rules, 2020
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Information Technology Act, 2000
